Help & Support

Frequently Asked Questions

This is the My Equipment Newcastle Frequently Asked Questions (FAQ) page, where you will find information on a range of different topics. When using the ADL Platform you can view useful tips and information at every stage, but this FAQ has additional information such as more thorough explanations, contact details, etc. Click on the questions below to reveal their answers.

Using My Equipment Newcastle

General info and tips for getting started with My Equipment Newcastle.

What is My Equipment Newcastle?
I'd like helpful tips along the way as I use My Equipment Newcastle and the ADL Platform
On the LifeCurve, I can't remember how long ago it was when I could last do a task unaided
What does the flag icon next to the product names, tips and assessments mean?
Your Account

Create an account with My Equipment Newcastle to save your results for future reference and to track your progress towards your goal. Find additional information here.

Do I need create an account to use My Equipment Newcastle?
How do I create an account?
I'd like helpful tips along the way as I use My Equipment Newcastle and the ADL Platform
Can I use a mygov.scot account to create an account with My Equipment Newcastle?
What sort of personal information do you keep & what happens to any information I submit?
I've forgotten my username or password
On the sign in page, what does the "Remember me?" tick box do?
I'd like to edit my account details, such as my name and email address
I'd like to delete my account
How do I add additional users to my pro account?
Contact
Can I receive phone support?
I am a member of the public and I would like more information on My Equipment Newcastle
I am a health care representative, occupational therapist or GP and would like more information on My Equipment Newcastle or the ADL Platform
I represent a local authority and I would like more information on My Equipment Newcastle
Troubleshooting
The website doesn't load on my computer, smart phone or tablet device
My mobile phone or tablet device won't let me open/download PDF files from My Equipment Newcastle
I couldn't find the advice I was looking for/my area of need is missing from My Equipment Newcastle

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Help with the accessibility tool

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Font Size

You can increase or reduce the size of the text by clicking the up or down buttons on the toolbar. The text can be increased by up to 3x its original size.

Choose a different typeface

Font Choice

Click this button to change to a different typeface. There is a choice between serif, sans-serif and comic sans fonts.

Change the colours of the website

Themes

My Equipment Newcastle website has a variety of different themes to choose from including a high-contrast colour scheme. You can also view the website in a text-only format.

Reading ruler option

Reading Ruler

The reading ruler is to assist you with reading the website. The ruler will follow the movements of your mouse cursor, covering the space above and below to make it easier to read one line at a time.

Screen reader

Screen Reader

For blind and visually impaired users we recommend NVDA (NonVisual Desktop Access), a free "screen reader" application which reads the text on the screen in a computerised voice.

You can control what is read to you by moving the cursor to the relevant area of text with a mouse or the arrows on your keyboard.

Click here for more information and a link to download the programme on to your computer.